Terms

WADDOW ACTIVITY CENTRE

EVENT TERMS AND CONDITIONS

Welcome to Waddow Activity Centre!

Thank you for choosing Waddow Activity Centre for your event booking. We're committed to providing you with an exciting, safe, and memorable experience.

These terms and conditions are important - please read them carefully before booking as they:

Explain your rights and responsibilities
Set out what's included in your event ticket
Cover important safety requirements for our outdoor activities
Detail our booking, payment, and cancellation procedures
Explain insurance recommendations to protect your group

We've structured these terms to be clear and fair, balancing your needs with the practical requirements of running a safe outdoor activity centre. Our experienced team is here to help ensure your group has a fantastic time while maintaining the highest safety standards.

Key points to note:

All outdoor activities are weather dependent and may need to be cancelled or modified for safety reasons
We strongly recommend comprehensive insurance for your group
Event programmes are pre-designed but may be modified for safety or weather reasons
Events have limited capacity - when sold out, no additional tickets are available
Safety is our top priority - we reserve the right to modify activities to ensure everyone's wellbeing

OUR DETAILS

Your contract will be with WAC Clitheroe Limited trading as "Waddow Activity Centre", company number 16380962, registered office address Waddow Hall, Waddington Road, Clitheroe, Lancashire BB7 3LD ("we", "us" or "ours").

Contact details:

Tel: 01200 324009 Email: info@waddowhall.com

YOUR CONTRACT WITH US

2.1 Event Booking Contract

When you purchase event tickets, you are entering into a single contract with us for the provision of an event experience including accommodation, meals, activities, and crafts as specified in the event description.

These booking conditions, together with our booking confirmation and event programme, form the basis of your contract with us (your "Contract").

2.2 Definitions

In these booking conditions the following words and expressions have specific meanings:

"event" means the specific Guide or Scout event you have booked as described in our event listing;

"event ticket" means your booking for a specified number of participants for the event;

"ticket price" means the price per participant as stated in our event listing;

"booking confirmation" means the written confirmation you receive from us confirming your event booking and ticket allocation;

"you" and "your" means the lead person making the booking and the organisation/group they represent;

"lead person" means the individual making the booking and acting as the administrative contact for the event;

"participants" means all persons included in your ticket booking;

"premises" means Waddow Hall and its grounds.

2.3 Business contracting

You acknowledge and agree that:

(a) You are contracting with us as a representative of your Guide/Scout group or organisation

(b) This contract is a business-to-business commercial arrangement

(d) You are not contracting as a consumer for personal, household or family use

2.4 Lead Person responsibilities

The lead person shall be responsible for and warrants that they have authority to:

(a) Make bookings on behalf of their group/organisation

(b) Act as the sole point of contact for all booking administration

(d) Make all required payments when due

(e) Supervise or procure the supervision of the conduct of all participants during the event

2.5 Booking Documentation

Your booking confirmation and event programme form part of this contract and should be read together with these terms and conditions.

2.6 Agreement to Terms

By making a booking with us, you confirm that you have read, understood and agree to these booking conditions.

MAKING YOUR BOOKING

3.1 Event Capacity

All events have limited capacity. When the specified number of tickets are sold, the event is full and no additional bookings can be accepted.

3.2 Booking Process

(a) Select your event and number of participants

(b) Complete the booking process online or by telephone

(d) Your booking is confirmed once we receive your deposit payment

3.3 Payment Terms

Event Deposit: the amount stated in your booking confirmation - Due at time of booking

Balance Payment: Remaining balance - Due 4 weeks before the event date

3.4 Booking Confirmation

Your booking is confirmed and a contract between us exists once we receive your deposit payment. Your booking confirmation will specify:

Event dates and times
Number of participants booked
Selected accommodation (if any)
Event Programme
Total cost
Deposit amount
Balance Payment
Balance payment due date
Event programme overview

3.5 Payment Methods

Payment can be made by cheque (payable to WAC Clitheroe Limited), BACS transfer (Account Name: WAC Clitheroe Limited, Sort Code: 82-19-74, Account Number: 70054391) or credit/debit card.

3.6 Late Payment

If deposits or balance payments are not paid on time, we reserve the right to cancel your booking and retain all deposits paid.

Important Insurance Advice: All deposits are non-refundable in accordance with our cancellation terms below. We strongly recommend that you consider appropriate insurance to protect against cancellation costs and other potential losses.

EVENT PROGRAMME

4.1 Programme Content

Your event ticket includes:

Accommodation as specified in your booking confirmation
All meals as detailed in the event programme
Scheduled activities as stated in the event programme (subject to clause 4.3).

4.2 Programme Delivery

The event programme is pre-designed and will be delivered as advertised, subject to the modifications set out in clause 4.3 below.

4.3 Our Right to Modify Programme

We reserve the right at any time to:

(a) Substitute any scheduled activity for an alternative activity of similar duration and appropriate challenge level

(b) Modify activity timings to accommodate weather, safety, or operational requirements

(d) Modify meal arrangements due to dietary requirements or operational needs

(e) Alter group allocations for safety, instructional, or operational reasons

4.4 Programme Modifications

We will endeavour to provide reasonable advance notice of changes where possible, but no refunds or compensation will be provided for activity substitutions or modifications. Emergency changes may be made without prior notice for safety reasons. Any alternative activities will be of equivalent value and appropriate for the participants' age and ability.

ACCOMMODATION AND CATERING

5.1 Accommodation

Accommodation will be provided as specified in the event description. Room allocations are at our discretion within the accommodation type specified for the event.

5.2 Catering

All meals specified in the event programme are included in your ticket price. Special dietary requirements must be notified at the time of booking and we will use reasonable endeavours to accommodate these.

5.3 Additional Requirements

Any special requirements for accommodation or catering must be notified at the time of booking. We will make reasonable adjustments where possible but cannot guarantee all requirements can be accommodated.

IF YOU CANCEL YOUR BOOKING

You may cancel all or part of your booking at any time with written notice, subject to the following cancellation charges:

8 weeks or more before the event: Loss of deposit only

4-7 weeks before the event: 50% of total booking value

2-3 weeks before the event: 75% of total booking value

Less than 2 weeks before the event: 100% of total booking value

6.1 Partial Cancellations

If you cancel some but not all participants, the above charges apply to the cancelled participants only. However, if this reduces your booking below the minimum group size (if applicable), we may need to adjust pricing accordingly.

6.2 Substitutions

You may substitute participants at any time without charge, provided the substitute participants meet the event requirements (age, etc.).

IF YOU CHANGE YOUR BOOKING

7.1 Booking Changes

Changes to your booking (such as participant numbers or event dates) are subject to availability and may incur additional charges.

7.2 Change Process

Any request for changes must be made in writing by the lead person. We will confirm any changes in writing. An administration fee may be charged for processing changes.

IF WE ARE FORCED TO MAKE A CHANGE TO OR CANCEL YOUR EVENT

8.1 Event Changes

Occasionally we have to make changes or cancel events and we reserve the right to do so at any time. Most changes will be minor and will be advised at the earliest possible date.

8.2 Major Changes

If we make a major change to your event, we will inform you as soon as reasonably possible and will:

(a) Offer you a place on an alternative event where available (you will pay any increase in cost, or receive a refund if less expensive)

(b) If we cannot offer suitable alternatives, we will refund all money you have paid to us

8.3 Event Cancellation

If we cancel your event, we will provide a full refund of all payments made. We will not be liable for any other costs or expenses you may have incurred.

8.4 Limitation of Liability for Changes

We will not be liable for any loss, damage, costs or other expenses you may incur as a result of changes or cancellations, including travel arrangements or other bookings made with third parties.

FORCE MAJEURE (UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES)

We will not be liable for any damage, loss, costs or expenses incurred by you where our contractual obligations are prevented or affected by Force Majeure Events.

Force Majeure Events include but are not limited to: war, civil unrest, terrorist activity, health risks, infectious disease, epidemics and pandemics, government measures, industrial disputes, natural disasters, fire, flood, adverse weather conditions, volcanic eruption, and all similar events outside our reasonable control.

OUR LIABILITY TO YOU

10.1 Your Duty to Report Issues

You must inform us without undue delay of any issues during the event. See clause 16 (Complaints) for the proper procedure.

10.2 Exclusions of Liability

(a) Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence.

(b) Subject to the above, we will not be liable or pay compensation for any injury, illness, loss, damage, expense, cost or claim that results from:

Event services not being provided due to circumstances beyond our control
Activities being cancelled, postponed, or modified due to adverse weather conditions
Acts or omissions of you or any participants
Acts or omissions of third parties not connected with the event
Any business-related losses
Failure by you or any participants to follow safety instructions provided by our staff
Participation in activities outside our scheduled programme or unsupervised activities
Incidents arising from your failure to adequately supervise participants during non-activity periods
Medical incidents arising from your failure to properly manage participants' medication, dietary requirements, or medical conditions
Behavioural incidents where you have failed to exercise appropriate disciplinary control over participants
Damage to accommodation, equipment, or third-party property caused by participants
Any incident where insurance provides coverage, whether under your supervisory responsibilities or otherwise

10.3 Activities-Specific Provisions

(a) All activities carry inherent risks which participants accept by taking part

(b) All participants must follow safety instructions given by our qualified instructors

(d) All outdoor activities are weather dependent and may be cancelled, postponed, or modified due to adverse weather conditions in the interests of safety

(e) We accept no responsibility for weather conditions and no refunds will be provided for activities cancelled due to inclement weather

(f) Alternative indoor activities may be offered at our discretion but are not guaranteed

10.4 Limitation of Liability

If we are found liable to you, our liability is limited to the maximum cost of your event booking. This limit does not apply to death or personal injury caused by our negligence.

10.5 Personal Property

Claims for loss or damage to personal possessions should first be made to your insurers. Our maximum liability for uninsured losses is £300 per person, subject to proof of value and proper care.

SUPERVISION REQUIREMENTS

11.1 Primary Responsibilities

The lead person and accompanying adults must at all times:

(a) Act 'in loco parentis' for all participants

(b) Ensure adequate supervision ratios are maintained in accordance with your organisation's guidelines

11.2 Specific Safety Requirements

You must ensure that participants:

(a) Take care when moving around the premises, especially in darkness

(b) Do not go out alone

(d) Follow all safety instructions provided by our staff

(e) Are not intoxicated or under the influence of substances

(f) Do not consume alcohol if under 18 years of age

(g) Wear all provided safety equipment during activities

(h) Do not participate in activities if medically unfit

11.3 Property and Legal Compliance

You must ensure participants:

(a) Do not smoke in designated non-smoking areas

(b) Do not cause fire hazards

(d) Respect our property and facilities

BEHAVIOUR

12.1 Expected Standards

We expect all participants to show consideration for others. If any person behaves in a way likely to cause danger, upset, distress to others, or damage to property, we may exclude them from the event immediately without notice.

12.2 Consequences of Inappropriate Behaviour

(a) Immediate removal from premises may be required

(b) No refunds will be provided

(d) Full reimbursement required for any damage caused

(e) Indemnification required for any claims against us

INSURANCE RECOMMENDATIONS

13.1 Recommended Insurance

We strongly recommend that you have adequate insurance in place covering:

Personal accident for all participants
Cancellation and curtailment
Personal property
Public liability for your supervisory responsibilities

13.2 Activity Coverage

Any insurance should cover participation in outdoor activities as listed in the event programme.

13.3 Claims Process

Claims for personal property loss should be made to your insurers first. Our maximum liability for uninsured losses is £300 per person.

SPECIAL REQUESTS

Any special requests must be clearly notified to us in writing at the time of booking. We will use reasonable endeavours to accommodate special requests but cannot guarantee they will be fulfilled. Failure to fulfil special requests does not constitute a breach of contract.

ADDITIONAL REQUIREMENTS

If participants have additional requirements due to reduced mobility, disability, special dietary requirements, medical conditions, or cultural needs, please provide full details at the time of booking. We will make reasonable adjustments where possible but cannot guarantee all requirements can be accommodated.

COMPLAINTS

16.1 On-Site Resolution

If you have any problems during the event, please inform our duty manager immediately so we can attempt to resolve the issue promptly.

16.2 Formal Complaints Procedure

If your complaint cannot be resolved on-site, you must:

Follow up in writing within 28 days of the event
Email our Customer Relations Team at customerrelations@waddowhall.com
Include your booking reference and all relevant details
Keep correspondence concise and factual

16.3 Limitation

Failure to follow this procedure may affect your rights under this contract, as we will have been deprived of the opportunity to investigate and rectify issues during the event.

EVENT BOOKING NATURE

17.1 Single Event Experience

Your event ticket represents a single booking for a pre-designed event experience. This is not a "package" under the Package Travel and Linked Travel Arrangements Regulations 2018 but rather a single service offering comprising accommodation, meals, activities, and crafts delivered as an integrated event programme.

17.2 Package Travel Regulations

This booking does not constitute a "package" under the Package Travel and Linked Travel Arrangements Regulations 2018. You will not benefit from rights applying to packages under those regulations.

DATA PROTECTION

Our full Privacy Policy is available on our website and sets out how we process personal information in connection with you, your participants, and your bookings. By making a booking, you consent to our processing of personal data in accordance with our Privacy Policy and applicable data protection laws.

VARIATION OF TERMS

We may vary these terms and conditions at any time at our sole discretion. Updated terms will be published on our website and will apply to all bookings made after the date of publication. Existing bookings will remain subject to the terms in force at the time of booking.

GENERAL PROVISIONS

20.1 Entire Agreement

These terms and conditions, together with our booking confirmation and event programme, constitute the entire agreement between us and supersede any prior negotiations, representations, or agreements.

20.2 Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20.3 Assignment

You may not assign or transfer your rights or obligations under this contract without our written consent. We may assign our rights and obligations with reasonable notice to you.

20.4 Third Party Rights

This contract is between you and us only. No third party may enforce any provision of these terms under the Contracts (Rights of Third Parties) Act 1999.

LAW AND JURISDICTION

This contract is governed by English law and subject to the exclusive jurisdiction of the English courts.

WAC Clitheroe Limited
Company Number: 16380962
Registered Address: Waddow Hall, Waddington Road, Clitheroe, Lancashire BB7 3LD

Version: 31/07/2025
Effective from: 31/07/2025

Waddow Activity Centre

Terms and Conditions for Accommodation and Classes (Consumer)

Welcome to Waddow Hall

Thank you for choosing Waddow Hall for your stay. We're committed to providing you with a relaxing, enjoyable, and memorable experience.

These terms and conditions are important - please read them carefully before booking as they:

Explain your rights and responsibilities as a consumer.
Set out what's included in your accommodation booking.
Detail optional classes and activities available.
Cover our booking, payment, and cancellation procedures.
Explain insurance recommendations to protect your stay.

We've structured these terms to be clear and fair, balancing your consumer rights with the practical requirements of running our accommodation and activity centre. Our experienced team is here to help ensure you have a wonderful time in our beautiful setting.

Key points to note:

You have consumer rights under UK law.
We offer optional classes and activities that can be booked separately.
We recommend appropriate insurance to protect your booking.
Safety is our top priority - we reserve the right to modify activities to ensure everyone's wellbeing.

Our Details

Contact details:

Tel: 01200 324009 Email: info@waddowhall.com

Your Contract With Us

2.1 Consumer Contract

When you book accommodation with us, you are entering into a consumer contract for the provision of accommodation services. Any classes or activities you book are separate additional services.

These booking conditions, together with our booking confirmation, form the basis of your contract with us (your "Contract").

2.2 Definitions

In these booking conditions, the following words and expressions have specific meanings:

“Accommodation booking" means your reservation for accommodation at our premises.

“Booking confirmation" means the written confirmation you receive from us confirming your accommodation dates and any optional services booked.

"You" and "your" means the person making the booking and all persons included in the accommodation booking.

“Lead booker" means the person making the booking who is responsible for the booking administration.

“Guests" means up and all persons included in the accommodation booking.

“Premises" means Waddow Hall and its grounds.

"Classes" means optional educational or recreational session, or workshops.

"Activities" means optional outdoor recreational pursuits available on our premises.

Consumer Rights

You acknowledge that:

(a) You are contracting with us as a consumer.

(b) The Consumer Rights Act 2015 applies to this contract.

(d) This contract is for personal, household or family use.

2.4 Lead Booker Responsibilities

The lead booker is responsible for:

(a) Providing accurate information for all guests.

(b) Acting as the main point of contact for the booking.

(d) Making all required payments when due.

(e) The conduct of all guests during their stay.

2.5 Booking Documentation

Your booking confirmation forms part of this contract and should be read together with these terms and conditions.

2.6 Agreement to Terms

By making a booking with us, you confirm that you have read, understood and agree to these booking conditions.

Making Your Booking

Booking Process

Select your accommodation dates and type.

Add any optional classes or activities.

Complete the booking process online, by telephone, or in writing.

(d) Pay the required deposit to secure your booking.

Payment Terms

Accommodation Deposit: the deposit amount stated in your order confirmation - Due at time of booking.

Balance Payment: the remaining accommodation cost - Due 2 weeks before arrival.

Classes/Activities: Full payment due at time of booking (unless otherwise specified).

3.3 Booking Confirmation

Your booking is confirmed and a contract between us exists once we receive your deposit payment. Your booking confirmation will specify:

Accommodation dates and type.
Number of guests.
Total accommodation cost.
Any classes or activities booked.
Balance payment due date.

3.4 Payment Methods

Payment can be made by cheque (payable to WAC Clitheroe Limited), BACS transfer (Account Name: WAC Clitheroe Limited, Sort Code: 82-19-74, Account Number: 70054391) or credit/debit card.

3.5 Late Payment and No-Shows

If deposits or balance payments are not paid on time, we reserve the right to cancel your booking and retain any deposits paid in accordance with our cancellation terms. A "no-show" will be treated as a last-minute cancellation, resulting in the loss of all payments made.

Important Insurance Advice: We strongly recommend that you consider appropriate travel insurance to protect against cancellation costs and other potential losses. This is particularly important for longer stays or if you have booked multiple classes.

Accommodation Services
- Accommodation Types

Your booking confirmation will specify your accommodation type:

Self-Catered Accommodation: Kitchen facilities provided, you arrange all meals.

Bed & Breakfast: Accommodation with breakfast provided.

Half Board: Accommodation with breakfast and evening meal provided.

Full Board: Accommodation with all meals provided.

Accommodation Standards

Accommodation will be provided in accordance with the description given at the time of booking.

(b) Room allocations are at our discretion within the accommodation type booked.

4.3 Facilities and Services

Your accommodation includes access to:

Common areas and gardens.
Parking facilities.
Basic Wi-Fi (where available).
Other facilities as specified in your booking confirmation.

Optional Classes and Activities

5.1 Available Services

We offer various optional services, which are separated into "classes" and "activities" to reflect their different natures:

Classes: Educational or recreational sessions such as knitting, crafts, or workshops.

Activities: Outdoor or indoor recreational pursuits.

5.2 Separate Bookings

Classes and activities are booked and paid for separately from your accommodation. Each class or activity forms a separate contract for services.

5.3 Class and Activity Schedules

Class and activity times and availability will be confirmed in your booking confirmation or provided upon arrival. Schedules may be subject to change due to instructor availability, operational needs, or weather conditions.

5.4 Cancellation of Classes or Activities

We reserve the right to cancel a class or activity due to insufficient bookings, instructor unavailability, or safety concerns. Full refunds will be provided for any cancelled classes or activities.

If You Cancel Your Booking

6.1 Your Cancellation Rights

You may cancel your booking at any time. The following cancellation charges apply to your accommodation booking:

Cancellation Notice Period	Refund Amount
More than 4 weeks before arrival	Full refund less £25 administration fee
2-4 weeks before arrival	50% refund
1-2 weeks before arrival	25% refund
Less than 1 week before arrival	No refund

For classes or activities, a full refund is provided for cancellations more than one week before the class, but no refund is given for cancellations with less than one week's notice.

6.2 How to Cancel

To cancel your booking, you must notify us in writing (email acceptable) to customerrelations@waddowhall.com. Cancellation is effective from the date we receive your written notice.

6.3 Consumer Rights

These cancellation terms are in addition to any statutory cancellation rights you may have under consumer protection legislation.

If You Change Your Booking

7.1 Booking Changes

Changes to your booking (such as dates, accommodation type, or guest numbers) are subject to availability and may incur additional charges.

7.2 Change Process

Any request for changes must be made in writing. We will confirm any changes in writing. An administration fee of £25 may be charged for processing significant changes.

7.3 Price Changes

If changes result in a higher cost, you will be required to pay the difference. If changes result in a lower cost, we will refund the difference.

If We Are Forced to Make a Change to or Cancel Your Booking

8.1 Our Right to Change or Cancel

Occasionally we have to make changes or cancel bookings due to circumstances beyond our control. We reserve the right to do so but will minimize disruption where possible.

8.2 Minor Changes

Minor changes (such as room allocation within the same accommodation type) will be notified as soon as possible but do not entitle you to compensation.

8.3 Major Changes

If we make a major change to your booking, we will inform you as soon as reasonably possible and will:

(a) Offer you suitable alternative accommodation where available (you will pay any increase in cost, or receive a refund if less expensive)

(b) If we cannot offer suitable alternatives, we will provide a full refund of all money paid.

8.4 Compensation

If we cancel your booking less than 4 weeks before your arrival date (other than for reasons beyond our control), we will offer compensation equivalent to your deposit payment.

8.5 Limitation

We will not be liable for any consequential losses such as travel costs, time off work, or alternative accommodation costs, except where required by consumer protection law.

Force Majeure (Unavoidable and Extraordinary Circumstances)

We will not be liable for any damage, loss, costs or expenses incurred by you where our contractual obligations are prevented or affected by Force Majeure Events. Force Majeure Events include but are not limited to: war, civil unrest, terrorist activity, health risks, infectious disease, epidemics and pandemics, government measures, industrial disputes, natural disasters, fire, flood, adverse weather conditions, volcanic eruption, and all similar events outside our reasonable control. This clause does not affect your statutory rights for a service that is not provided due to such events.

Our Liability to You

10.1 Consumer Rights

Nothing in these terms excludes or limits our liability for:

(a) Death or personal injury caused by our negligence.

(b) Fraud or fraudulent misrepresentation.

10.2 Your Duty to Report Issues

You must inform us without undue delay of any issues during your stay. See clause 16 (Complaints) for the proper procedure.

10.3 Exclusions of Liability

Subject to clause 10.1 above, we will not be liable or pay compensation for:

Issues arising from circumstances beyond our reasonable control.
Activities or classes being cancelled due to adverse weather conditions.
Loss or damage resulting from your failure to follow safety instructions.
Personal property loss (unless due to our negligence).
Any business-related losses.
Indirect or consequential losses.
Issues arising from your own actions or those of your guests.

10.4 Activities and Classes - Specific Provisions

(i) All activities carry inherent risks which participants accept by taking part.

(ii) All participants must follow safety instructions given by our instructors.

iii) We reserve the right to exclude participants from activities if they pose a safety risk.

(iv) Outdoor activities are weather dependent and may be cancelled for safety reasons.

(v) Alternative indoor activities may be offered but are not guaranteed.

10.5 Limitation of Liability

Where we are liable to you (other than for death, personal injury, fraud, or other liability that cannot be excluded), our total liability is limited to the total cost of your booking.

10.6 Personal Property

We recommend you take out appropriate insurance for personal belongings. Our maximum liability for loss of personal property is £300 per person, and only where the loss is due to our negligence, subject to proof of value and reasonable care being taken.

Your Responsibilities

11.1 General Conduct

You and your guests must:

(a) Treat our premises, facilities, and equipment with respect.

(b) Follow all safety instructions provided by our staff.

(d) Comply with all applicable laws.

(e) Not smoke in designated non-smoking areas.

11.2 Supervision of Children

If your booking includes children under 18, you must ensure they are adequately supervised at all times. This is particularly important during non-supervised periods, around water features, or when using facilities or equipment.

11.3 Health and Safety

You must inform us of any medical conditions, allergies, or special requirements that might affect the safety of activities or classes.

Behaviour

12.1 Expected Standards

We expect all guests to show consideration for others and respect our property.

12.2 Unacceptable Behaviour

If you or any of your guests behave in a way that causes danger to themselves or others, causes significant disturbance to other guests, or damages our property, we may terminate your stay immediately without refund and require you to leave the premises.

12.3 Damage

You are responsible for any damage caused by you or your guests to our property, facilities, or equipment. You must pay for repair or replacement costs before departure or as soon as reasonably possible thereafter.

Insurance Recommendations

13.1 Travel Insurance

We strongly recommend that you take out comprehensive travel insurance covering:

Cancellation and curtailment.
Personal accident and medical expenses.
Personal property and belongings.
Personal liability.

13.2 Activity Coverage

If you book classes or activities, ensure your insurance covers participation in these activities.

13.3 Claims Process

Claims for personal property loss or damage should be made to your insurers first. We will provide reasonable assistance with insurance claims where appropriate.

Special Requests

14.1 Making Special Requests

Any special requests (such as room preferences, dietary requirements, or accessibility needs) should be made at the time of booking.

14.2 Reasonable Endeavours

We will use reasonable endeavours to accommodate special requests but cannot guarantee they will be fulfilled. Failure to fulfil special requests does not constitute a breach of contract unless they have been specifically guaranteed in writing.

Accessibility and Additional Requirements

15.1 Accessibility

If you or any of your guests have mobility issues, disabilities, or other special requirements, please provide full details at the time of booking.

15.2 Reasonable Adjustments

We will make reasonable adjustments where possible to accommodate your needs, but cannot guarantee that all requirements can be met given the nature and age of our buildings.

15.3 Dietary Requirements

We will make reasonable efforts to accommodate dietary requirements with advance notice, but cannot guarantee to meet all specialized dietary needs given the nature of our catering facilities.

Complaints

16.1 On-Site Resolution

If you have any problems during your stay, please inform our duty manager immediately so we can attempt to resolve the issue promptly.

16.2 Formal Complaints Procedure

If your complaint cannot be resolved on-site, please:

Follow up in writing within 28 days of your departure.
Email our Customer Relations Team at customerrelations@waddowhall.com.
Include your booking reference and all relevant details.
Keep correspondence clear and factual.

16.3 External Resolution

If we cannot resolve your complaint to your satisfaction, you may be able to refer the matter to an alternative dispute resolution scheme or take legal action through the courts.

Accommodation and Classes

17.1 Separate Services

Your accommodation booking and any classes or activities you book are separate services. Classes and activities are optional additions to your accommodation stay.

17.2 P ackage Travel Regulations

These arrangements do not constitute a "package" under the Package Travel and Linked Travel Arrangements Regulations 2018, as classes and activities are optional services that can be booked independently of accommodation. You will not benefit from rights applying to packages under those regulations.

17.3 Booking Independence

You can book accommodation without any classes or activities, and you can add or cancel classes independently of your accommodation booking (subject to our cancellation terms).

Data Protection

Our full Privacy Policy is available on our website and sets out how we process personal information in connection with you, your guests, and your bookings. By making a booking, you consent to our processing of personal data in accordance with our Privacy Policy and applicable data protection laws.

Variation of Terms

We may vary these terms and conditions at any time by giving reasonable notice. Updated terms will be published on our website and will apply to all new bookings made after the date of publication. Existing bookings will remain subject to the terms in force at the time of booking.

General Provisions

20.1 Entire Agreement

These terms and conditions, together with our booking confirmation, constitute the entire agreement between us and supersede any prior negotiations, representations, or agreements. This clause does not affect your statutory rights as a consumer.

20.2 Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20.3 Assignment

You may not assign or transfer your rights or obligations under this contract without our written consent. We may assign our rights and obligations with reasonable notice to you.

20.4 Third Party Rights

This contract is between you and us only. No third party may enforce any provision of these terms under the Contracts (Rights of Third Parties) Act 1999.

20.5 Waiver

If we fail to enforce any provision of these terms at any time, it does not constitute a waiver of that provision or our right to enforce it in the future.

Law and Jurisdiction

This contract is governed by English law and subject to the exclusive jurisdiction of the English courts.

WAC Clitheroe Limited

Company Number: 16380962

Registered Address: Waddow Hall, Waddington Road, Clitheroe, Lancashire BB7 3LD

Version: 31/07/2025

Effective from: 31/07/2025