Privacy Policy
PRIVACY NOTICE
Introduction
Welcome to WAC Clitheroe Limited (WAC) privacy notice.
WAC respects your privacy and is committed to protecting your personal data. This privacy notice will
inform you as to how we look after your personal data when you visit our website (regardless of where you
visit it from) and tell you about your privacy rights and how the law protects you.
This privacy notice is provided in a layered format so you can click through to the specific areas set out
below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy
notice.
1. [IMPORTANT INFORMATION AND WHO WE ARE]
2. [THE DATA WE COLLECT ABOUT YOU]
3. [HOW IS YOUR PERSONAL DATA COLLECTED?]
4. [HOW WE USE YOUR PERSONAL DATA]
5. [DISCLOSURES OF YOUR PERSONAL DATA]
6. [INTERNATIONAL TRANSFERS]
7. [DATA SECURITY]
8. [DATA RETENTION]
9. [YOUR LEGAL RIGHTS]
10. [GLOSSARY]
1. Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how WAC collects and processes your personal data
through your use of this website, including any data you may provide through this website when you
purchase a product or service or get in touch with us.
This website is not intended for children and we do not knowingly collect data relating to children.
From time to time, we may make changes to this policy (for example to keep pace with best practices or
changes in legislation) so we suggest that you check back every now and again to make sure you are
happy with any changes.
2
You should read this policy in conjunction with our terms and conditions (both for the use of our website
and the services we provide) as well as, in the case of our customers, any other terms we may provide you
that relate to our services.
Controller
WAC Clitheroe Limited is the controller and responsible for your personal data (collectively referred to as
"we", "us" or "our" in this privacy policy).
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation
to this privacy notice. If you have any questions about this privacy notice, including any requests to
exercise your legal rights, please contact the DPO using the details set out below.
Contact details
If you have any questions about this privacy notice or our privacy practices, please contact our DPO in the
following ways:
Full name of legal entity: WAC Clitheroe Limited, a company incorporated and registered in England and
Wales. company number 16380962. Our registered office address is Waddow Hall, Waddington Road,
Clitheroe, Lancashire, United Kingdom, BB7 3LD.
Email address: dataprotection@waddowhall.com
Postal address: Waddow Hall, Waddington Road, Clitheroe, Lancashire, United Kingdom, BB7 3LD
Telephone number: 01200 324009
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK
regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with
your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes
We keep our privacy notice under regular review. This version was last updated on August 2025
It is important that the personal data we hold about you is accurate and current. Please keep us informed if
your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or
enabling those connections may allow third parties to collect or share data about you. We do not control
3
these third-party websites and are not responsible for their privacy statements. When you leave our
website, we encourage you to read the privacy notice of every website you visit.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person
can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped
together as follows:
• Identity Data may include first name, last name, username or similar identifier, marital status,
title, date of birth and gender.
• Contact Data may include billing address, delivery address, email address and telephone
numbers.
• Call Recordings may include contact data, financial data and general queries regarding our
services.
• Financial Data may include bank account and payment card details.
• Transaction Data may include details about payments to and from you and other details of
products and services you have purchased from us.
• Technical Data may include internet protocol (IP) address, your login data, browser type and
version, time zone setting and location, browser plug-in types and versions, operating system
and platform, and other technology on the devices you use to access this website.
• Profile Data may include your username and password, purchases or orders made by you, your
interests, preferences, feedback and survey responses.
• Usage Data may include information about how you use our website, products and services.
• Marketing and Communications Data may include your preferences in receiving marketing
from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose.
Aggregated Data could be derived from your personal data but is not considered personal data in law as
this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data
to calculate the percentage of users accessing a specific website feature. However, if we combine or
connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat
the combined data as personal data which will be used in accordance with this privacy policy.
We may collect Special Categories of Personal Data about you, this could relate to dietary requirements,
health information including medical conditions necessary for your safety whilst you are visiting or
participating in activities on the estate. We do not collect any information about criminal convictions and
offences.
4
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you
fail to provide that data when requested, we may not be able to perform the contract we have or are trying
to enter into with you (for example, to provide you with goods or services). In this case, we may have to
cancel a booking or service you have with us but we will notify you if this is the case at the time.
3. How is your personal data collected?
We use different methods to collect data from and about you including through:
• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in
forms or by corresponding with us by post, phone, email or otherwise. This includes personal
data you provide when you:
• enquire about a booking or services;
• subscribe to our service or publications;
• request marketing to be sent to you;
• give us feedback or contact us.
• Automated technologies or interactions. As you interact with our website, we will
automatically collect Technical Data about your equipment, browsing actions and patterns. We
collect this personal data by using cookies and other similar technologies. Please see our
Cookie policy [LINK – will insert when the page is created] for further details.
Technical Data from the following parties:
(a) analytics providers such as Google;
(b) advertising networks; and
(c) search information providers.
Any data relating to children may be provided by the group organising any activities at WAC, this data may
include where appropriate dietary, health or emergency contact details in order for us to ensure the safety
whilst visiting WAC.
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal
data in the following circumstances:
• Where we need to perform the contract, we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests
and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.
See Glossary below to find out more about the types of lawful basis that we will rely on to process your
personal data.
5
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get
your consent before sending direct marketing communications to you via email, text message, letter or by
telephone. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of the ways we may use your personal data, and
which of the legal bases we rely on to do so. We have also identified what our legitimate interests are
where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific
purpose for which we are using your data.
Purpose/Activity Type of data Lawful basis for processing including
basis of legitimate interest
To respond to your enquiries or
questions
(a) Identity
(b) Contact
Performance of a contract with you
To process and facilitate your
booking including:
(a) Manage payments, fees and
charges
(b) Collect and recover money
owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and
Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests
(to recover debts due to us)
To manage our relationship with
you which will include:
(a) Notifying you of changes to
our facilities, prices or the terms
upon which the services are
made available to you
(b) Asking you to leave a review
or take a survey
(c) Verifying your identity when
you contact us
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and
Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests
(to keep our records updated and to
study how customers use our facilities)
To administer and protect our
business and this website
(including troubleshooting, data
analysis, testing, system
maintenance, support, reporting
and hosting of data)
(a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests
(for running our business, provision of
administration and IT services, network
security, to prevent fraud and in the
context of a business reorganisation or
group restructuring exercise)
(b) Necessary to comply with a legal
obligation
To deliver relevant website
content and advertisements to
(a) Identity Necessary for our legitimate interests (to
study how customers use our
6
you and measure or understand
the effectiveness of the
advertising we serve to you
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and
Communications
(f) Technical
products/services, to develop them, to
grow our business and to inform our
marketing strategy)
To use data analytics to improve
our website, products/services,
marketing, customer
relationships and experiences
(a) Technical
(b) Usage
Necessary for our legitimate interests (to
define types of customers for our
services, to keep our website updated
and relevant, to develop our business
and to inform our marketing strategy)
To make suggestions and
recommendations to you about
facilities or services that may be
of interest to you
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(f) Marketing and
Communications
Necessary for our legitimate interests (to
develop our facility/services and grow our
business)
We may monitor, record, make
notes and store telephone, email,
electronic and other
communications we may have
with you concerning both your
enquiry and use of the facilities
with us.
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(a) Performance of a contract with you
(b) Necessary for our legitimate interests
(to develop our products/services and
quality assurance)
(c) Necessary to comply with a legal
obligation
We may also use your information for other lawful purposes. In some instances, we may seek your express
and informed consent, where this is required. In other, very limited circumstances, we may use your
information where we have a legitimate reason for doing so or in where we are required to use your data to
comply with legal and/or regulatory obligations that are imposed upon us.
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing
and advertising. Our marketing can include the following of methods, email, SMS, letter or telephone. If you
wish to change your marketing preferences you can easily opt out by:
• Clicking the unsubscribe links on any marketing message.
• Sending an email to dataprotection@waddowhall.com
• Calling us on 01200 324009
Where you opt out of receiving these marketing messages, this will not apply to personal data provided
to us as a result of a product/service purchase, product/service experience or other transactions.
7
Promotional offers from us
You will receive marketing communications from us if you have requested information from us or used our
facilities and you have not opted out of receiving that marketing.
Third-party marketing
We do not sell your data to any third party and would get your express opt-in consent before we share your
personal data with any third party out with our group companies for marketing purposes.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or
access cookies. If you disable or refuse cookies, please note that some parts of this website may become
inaccessible or not function properly. For more information about the cookies we use, please see [COOKIE
POLICY].
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider
that we need to use it for another reason and that reason is compatible with the original purpose. If you wish
to get an explanation as to how the processing for the new purpose is compatible with the original purpose,
please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal
basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with
the above rules, where this is required or permitted by law.
5. Disclosures of your personal data
When we share your information with third parties, they will process your information as either a data
controller or as our data processor and this will depend on the purposes to share your personal data with
such third party.
We will only share your personal data in compliance with the applicable data protection laws and regulatory
requirements.
We may share your personal data for the following reasons set out below:
• Processing direct debits or card payments.
• Debt recovery organisations or legal advisors for the purposes of recovering money that you
may owe us.
• Law enforcement agencies in response to properly made requests relating to the prevention and
detection of a crime, for the purpose of safeguarding national security or when the law requires
us to.
• Providing information in circumstances where we are required to respond to properly made
requests from regulatory bodies, including the Information Commissioner’s Office and the Health
and Safety Executive.
8
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our
assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change
happens to our business, then the new owners may use your personal data in the same way as
set out in this privacy policy.
• Providing information to banks, building societies or credit card companies regarding
transactions relating to your account, including but not limited to responding to charge back
claims or claims made under the Direct Debit guarantee.
• Trusted partners which may include advisors, contractors and partner companies to offer the
best products and experience to our customers.
• Other group companies, including subsidiaries for the purpose of providing or administrating
services.
We require all third parties to respect the security of your personal data and to treat it in accordance with
the relevant regulations. We do not allow our third-party service providers to use your personal data for
their own purposes and only permit them to process your personal data for specified purposes and in
accordance with our instructions.
6. International transfers
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is
afforded to it by ensuring the appropriate safeguards are implemented:
• We will only transfer your personal data to countries that have been deemed to provide an
adequate level of protection for personal data.
• Where we use certain service providers outside the UK or EU/EEA, we will use approved
specific contracts approved for use in the UK which gives personal data the same protection it
has in the UK.
Should these occasions arise, we will ensure that your personal data is not shared until a contract is in
place that ensures the personal data is adequately protected and that appropriate measures are in place.
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally
lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your
personal data to those employees, agents, contractors and other third parties who have a business need to
know. They will only process your personal data on our instructions and they are subject to a duty of
confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and
any applicable regulator of a breach where we are legally required to do so.
8. Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary and in line with our retention
policy to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory,
9
tax, accounting or reporting requirements. We may retain your personal data for a longer period in the
event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship
with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and
sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your
personal data, the purposes for which we process your personal data and whether we can achieve those
purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep certain information about our customers for a set period which may include
Contact, Identity, Financial and Transaction Data for legal obligations. Details of the types of data and
retention is detailed in the table below; full retention policy is available on request.
TYPE OF DATA PURPOSE RETENTION PERIOD
Name, contact details, email
account; address; customer
message
Responding to enquiries on
Internet website
2 Months
Card payment details; bank
details, account holder
information; transaction’s
information
Collecting payments of
upfront charges and/or
recurring charges by card
6 years from contract end
In some circumstances we will anonymise your personal data (so that it can no longer be associated with
you) for research or statistical purposes, in which case we may use this information indefinitely without
further notice to you.
9. Your legal rights
We want to make sure you are aware of your rights in relation to the information and/or data that we
process about you. We have described those rights and the circumstances in which they apply:
• Request access: to your personal data (commonly known as a "data subject access request").
This enables you to receive a copy of the personal data we hold about you and to check that we
are lawfully processing it.
• Request correction: of the personal data that we hold about you. This enables you to have any
incomplete or inaccurate data we hold about you corrected, though we may need to verify the
accuracy of the new data you provide to us.
• Request erasure: of your personal data. This enables you to ask us to delete or remove
personal data where there is no good reason for us continuing to process it. You also have the
right to ask us to delete or remove your personal data where you have successfully exercised
10
your right to object to processing (see below), where we may have processed your information
unlawfully or where we are required to erase your personal data to comply with local law. Note,
however, that we may not always be able to comply with your request of erasure for specific
legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing: of your personal data where we are relying on a legitimate interest (or
those of a third party) and there is something about your particular situation which makes you
want to object to processing on this ground as you feel it impacts on your fundamental rights
and freedoms. You also have the right to object where we are processing your personal data for
direct marketing purposes. In some cases, we may demonstrate that we have compelling
legitimate grounds to process your information which override your rights and freedoms.
• Request restriction of processing of your personal data. This enables you to ask us to
suspend the processing of your personal data in the following scenarios:
• If you want us to establish the data's accuracy.
• Where our use of the data is unlawful but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to
establish, exercise or defend legal claims.
• You have objected to our use of your data but we need to verify whether we have
overriding legitimate grounds to use it.
• Request the transfer: of your personal data to you or to a third party. We will provide to you, or
a third party you have chosen, your personal data in a structured, commonly used, machinereadable format. Note that this right only applies to automated information which you initially
provided consent for us to use or where we used the information to perform a contract with you.
• Request to withdraw consent: where we are relying on consent to process your personal data.
However, this will not affect the lawfulness of any processing carried out before you withdraw
your consent. If you withdraw your consent, we may not be able to provide certain products or
services to you. We will advise you if this is the case at the time you withdraw your consent.
• Request not to be subjected to automated decisions: You have the right to require human
intervention where it produces legal effects or significantly affects you.
If you wish to exercise any of the rights set out above, please contact us by:
• Sending an email to dataprotection@waddowhall.com
• Calling us on 01200 324009
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right
to access your personal data (or to exercise any of your other rights). This is a security measure to ensure
11
that personal data is not disclosed to any person who has no right to receive it. We may also contact you to
ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a
month if your request is particularly complex or you have made a number of requests. In this case, we will
notify you and keep you updated.
10. Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to
enable us to give you the best service/product and the best and most secure experience. We make sure we
consider and balance any potential impact on you (both positive and negative) and your rights before we
process your personal data for our legitimate interests. We do not use your personal data for activities
where our interests are overridden by the impact on you (unless we have your consent or are otherwise
required or permitted to by law). You can obtain further information about how we assess our legitimate
interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a
contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance
with a legal obligation that we are subject to.